Role Play is the best way to train call center staff. Instead of sacrificing real customer relationships, you can prepare your agents for any given situation in a virtual environment. Our company works with you to set up realistic scenarios customized to your products or services. We work one-on-one with agents to strengthen their core skills, but we also work on team building. Not only do skills improve, but customer satisfaction and upselling improves as well. On our website, you can listen to a sample role play simulation and download a podcast on the benefits & features of role play.
January 26th, 2011 - 9:00 am § in Telesales Tips
Closing The Sale With Tie-Downs
Don't be afraid to ask a prospect for a firmer commitment. There are many ways to phrase this.[...]
January 24th, 2011 - 9:00 am § in Telesales Tips
Understand Your Offer Through The Prospect’s Eyes
Telephone Sales Reps must learn to see their offer through their prospect's eyes.[...]
January 21st, 2011 - 9:00 am § in Special Promotions
Try A Demo!
Try a demo of Call Center Today's Assault Role Play Simulator training.[...]
January 19th, 2011 - 9:00 am § in Telesales Tips
Sample Client Concerns Form
Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]
January 17th, 2011 - 9:00 am § in Telesales Tips
Client Assessments
Having call center reps fill out forms about your products and services is a great way to get them thinker deeper about their jobs.[...]
January 14th, 2011 - 9:00 am § in Special Promotions
7 Ways To Use Role Play In Call Centers
Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]
