Role Play has many benefits and features that help the call center. [...]
Archive for January, 2011
January 26th, 2011 - 9:00 am § in Telesales Tips
Closing The Sale With Tie-Downs
Don't be afraid to ask a prospect for a firmer commitment. There are many ways to phrase this.[...]
January 24th, 2011 - 9:00 am § in Telesales Tips
Understand Your Offer Through The Prospect’s Eyes
Telephone Sales Reps must learn to see their offer through their prospect's eyes.[...]
January 21st, 2011 - 9:00 am § in Special Promotions
Try A Demo!
Try a demo of Call Center Today's Assault Role Play Simulator training.[...]
January 19th, 2011 - 9:00 am § in Telesales Tips
Sample Client Concerns Form
Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]
January 17th, 2011 - 9:00 am § in Telesales Tips
Client Assessments
Having call center reps fill out forms about your products and services is a great way to get them thinker deeper about their jobs.[...]
