Role Play has many benefits and features that help the call center. [...]
Archive for January, 2011
January 26th, 2011 - 9:00 am § in Telesales Tips
Closing The Sale With Tie-Downs
Don't be afraid to ask a prospect for a firmer commitment. There are many ways to phrase this.[...]
January 24th, 2011 - 9:00 am § in Telesales Tips
Understand Your Offer Through The Prospect’s Eyes
Telephone Sales Reps must learn to see their offer through their prospect's eyes.[...]
January 21st, 2011 - 9:00 am § in Special Promotions
Try A Demo!
Try a demo of Call Center Today's Assault Role Play Simulator training.[...]
January 19th, 2011 - 9:00 am § in Telesales Tips
Sample Client Concerns Form
Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]
January 17th, 2011 - 9:00 am § in Telesales Tips
Client Assessments
Having call center reps fill out forms about your products and services is a great way to get them thinker deeper about their jobs.[...]
January 14th, 2011 - 9:00 am § in Special Promotions
7 Ways To Use Role Play In Call Centers
Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]
January 12th, 2011 - 9:00 am § in Telesales Tips
7 Important Traits of Benefits & Features
Think of seven traits while describing a product or service's benefits and features.[...]
January 10th, 2011 - 9:00 am § in Telesales Tips
Transition Phrases
Learn how transition phrases help sell products and read several helpful examples.[...]
January 7th, 2011 - 9:00 am § in Telesales Tips
Telesales Tip: Keep Expectations Realistic
Here is an important piece of telesales advice about reading customers during a sales call.[...]
