RSS

Archive for January, 2011

January 28th, 2011 - 9:00 am § in Special Promotions

Try Call Center Role Play!

Role Play has many benefits and features that help the call center. [...]

January 26th, 2011 - 9:00 am § in Telesales Tips

Closing The Sale With Tie-Downs

Don't be afraid to ask a prospect for a firmer commitment. There are many ways to phrase this.[...]

January 19th, 2011 - 9:00 am § in Telesales Tips

Sample Client Concerns Form

Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]

January 17th, 2011 - 9:00 am § in Telesales Tips

Client Assessments

Having call center reps fill out forms about your products and services is a great way to get them thinker deeper about their jobs.[...]