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Archive for November, 2013

November 29th, 2013 - 4:46 am § in Telesales Tips

Questions Which Tie Into The Client

In telephone sales effectiveness training Call Center Today spends a great deal of time on the value of questions. Questions are always magical. They provide information to the inside sales rep. And they encourage customers to talk. One of the great challenges we see with most inside sales reps is c[...]

November 21st, 2013 - 9:32 pm § in Telesales Tips

How To Use Emotion To Create Sales On The Phone

Emotions are what sell. Customers mask their emotions because they want to believe that every decision they make is a logical one. The fact is, however, that deep down inside, customers must “want” before they will buy, and this “want” is an emotional reaction.  They must “want” to hit [...]

November 17th, 2013 - 9:17 pm § in Telesales Tips

How To Use Voice Inflection and Tone To Sell More On The Phone

Have you ever dated someone, but find that you just have trouble communicating with one another? Boy, can that be frustrating!  When a person uses a different tone with every conversation, it can be extremely difficult to gauge how he or she really feels about you. Additionally, long conversations [...]

November 10th, 2013 - 6:56 am § in Telesales Tips

Be Intentional and Be Literal When You Sell on the Telephone

During a recent sales training with an inside sales group,  Call Center Today and I spent quite a bit of time on the importance of being literal and being intentional when selling on the phone. It is a critical piece to selling on the phone that Call Center Today teaches to all its clients.  When [...]

November 1st, 2013 - 7:08 pm § in Telesales Tips

How To Make Second Questions Work For You

Telephone sales scripts and sales effectiveness training (they do go together!) do not have to be complicated. There are just a few elements to scripts and training that help make telephone sales representatives successful.  Perhaps the most critical element, we believe, is around questions.  In p[...]