Archive for December, 2013

December 9th, 2013 - 2:38 am § in Management Tips, Telesales Tips

Proactive Inside Sales Is A Huge Revenue Generator

Call Center Today has the perfect solution when your inside sales agents (or customer service reps) are patiently waiting for an incoming phone call from customers.  Tell the staff to put down their books,  Instead, simply, pick up the phone and make an outbound call. It can be more difficult than[...]

December 4th, 2013 - 4:55 am § in Telesales Tips

The Benefit Dump Never Works In Telephone Sales

Selling successfully on the telephone is not benefit dumping on the telephone.  The difference between selling and benefit dumping can be summed up this way:  Selling is identifying the right point, and working with the customer to ensure that point sells the customer on your product or service. [...]