Archive for the ‘Management Tips’ Category

December 9th, 2013 - 2:38 am § in Management Tips, Telesales Tips

Proactive Inside Sales Is A Huge Revenue Generator

Call Center Today has the perfect solution when your inside sales agents (or customer service reps) are patiently waiting for an incoming phone call from customers.  Tell the staff to put down their books,  Instead, simply, pick up the phone and make an outbound call. It can be more difficult than[...]

January 3rd, 2011 - 9:00 am § in Management Tips

Doing Role Play Right

Role play simulation is essential to call center success, when done properly.[...]

December 27th, 2010 - 9:50 pm § in Management Tips

Types of Role Play Scenarios

Role play simulators expose telesales reps to different types of callers in a setting that does not jeopardize your service or quality.[...]