Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]
January 12th, 2011 - 9:00 am § in Telesales Tips
7 Important Traits of Benefits & Features
Think of seven traits while describing a product or service's benefits and features.[...]
January 10th, 2011 - 9:00 am § in Telesales Tips
Transition Phrases
Learn how transition phrases help sell products and read several helpful examples.[...]
January 7th, 2011 - 9:00 am § in Telesales Tips
Telesales Tip: Keep Expectations Realistic
Here is an important piece of telesales advice about reading customers during a sales call.[...]
January 5th, 2011 - 5:54 pm § in Telesales Tips
Why Do Customers Buy Over The Phone?
There are several reasons that motivate people to buy spontaneously over the phone: personal development, prominence, family, and peer pressure.[...]
January 3rd, 2011 - 9:00 am § in Management Tips
Doing Role Play Right
Role play simulation is essential to call center success, when done properly.[...]
