RSS

Posts Tagged ‘call center role play’

January 28th, 2011 - 9:00 am § in Special Promotions

Try Call Center Role Play!

Role Play has many benefits and features that help the call center. [...]

January 19th, 2011 - 9:00 am § in Telesales Tips

Sample Client Concerns Form

Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]

December 27th, 2010 - 9:50 pm § in Management Tips

Types of Role Play Scenarios

Role play simulators expose telesales reps to different types of callers in a setting that does not jeopardize your service or quality.[...]

December 17th, 2010 - 9:00 am § in Telesales Tips

Call Center Role Play Evaluation

When you're conducting a call center role play session, it's important to evaluate performance. Get a sample evaluation sheet to help your call center.[...]