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Posts Tagged ‘call center roleplay’

January 19th, 2011 - 9:00 am § in Telesales Tips

Sample Client Concerns Form

Get your call center reps thinking by having them identify potential customer concerns before they come up. Use this form as a helpful exercise.[...]

December 27th, 2010 - 9:50 pm § in Management Tips

Types of Role Play Scenarios

Role play simulators expose telesales reps to different types of callers in a setting that does not jeopardize your service or quality.[...]

December 17th, 2010 - 9:00 am § in Telesales Tips

Call Center Role Play Evaluation

When you're conducting a call center role play session, it's important to evaluate performance. Get a sample evaluation sheet to help your call center.[...]

December 7th, 2010 - 4:57 am § in Special Promotions

How Can Roleplay Improve The Call Center?

Call Center Today is pleased to announce the next level of training.  Our proprietary ASSAULT Role Play Simulator is a deep technology learning experience to drive performance from your inbound and outbound telephone representatives. With the ASSAULT Role Play Simulator your phone agents can practi[...]