Posts Tagged ‘call center today’

November 10th, 2013 - 6:56 am § in Telesales Tips

Be Intentional and Be Literal When You Sell on the Telephone

During a recent sales training with an inside sales group,  Call Center Today and I spent quite a bit of time on the importance of being literal and being intentional when selling on the phone. It is a critical piece to selling on the phone that Call Center Today teaches to all its clients.  When [...]

January 14th, 2011 - 9:00 am § in Special Promotions

7 Ways To Use Role Play In Call Centers

Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]

January 3rd, 2011 - 9:00 am § in Management Tips

Doing Role Play Right

Role play simulation is essential to call center success, when done properly.[...]