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Posts Tagged ‘call monitoring’

December 31st, 2010 - 9:00 am § in Special Promotions

Is Call Monitoring Obsolete?

One study shows call monitoring may actually be detrimental to call center performance.[...]

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December 24th, 2010 - 9:00 am § in Special Promotions

Fast Facts: The Case For Call Center Simulation

Learn why role play call center simulations are essential training tools.[...]

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December 7th, 2010 - 4:57 am § in Special Promotions

How Can Roleplay Improve The Call Center?

Call Center Today is pleased to announce the next level of training.  Our proprietary ASSAULT Role Play Simulator is a deep technology learning experience to drive performance from your inbound and outbound telephone representatives. With the ASSAULT Role Play Simulator your phone agents can practi[...]

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