Posts Tagged ‘role play’

January 14th, 2011 - 9:00 am § in Special Promotions

7 Ways To Use Role Play In Call Centers

Role play simulation is the most effective technique for call center training because it can serve so many purposes.[...]

December 7th, 2010 - 4:57 am § in Special Promotions

How Can Roleplay Improve The Call Center?

Call Center Today is pleased to announce the next level of training.  Our proprietary ASSAULT Role Play Simulator is a deep technology learning experience to drive performance from your inbound and outbound telephone representatives. With the ASSAULT Role Play Simulator your phone agents can practi[...]