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Posts Tagged ‘telesales role play’

January 5th, 2011 - 5:54 pm § in Telesales Tips

Why Do Customers Buy Over The Phone?

There are several reasons that motivate people to buy spontaneously over the phone: personal development, prominence, family, and peer pressure.[...]

December 17th, 2010 - 9:00 am § in Telesales Tips

Call Center Role Play Evaluation

When you're conducting a call center role play session, it's important to evaluate performance. Get a sample evaluation sheet to help your call center.[...]